Terms and Conditions

Welcome to Knox Embroidery Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree to these terms, you may not use our services.

Knox Embroidery Services offers custom embroidery products and services through our website. By placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions, as well as any additional terms outlined in the ordering process.

• Placing Orders: When you place an order, you agree to provide accurate, current, and complete information. You are responsible for verifying the details of your order, including item descriptions, designs, quantities, and shipping details.
• Payment: All prices are listed in [insert currency]. Payments are processed securely through third-party payment providers. By submitting your payment information, you authorize Knox Embroidery Services to charge the specified amount for your order.
• Order Confirmation: Once an order is placed, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order, and we reserve the right to cancel or modify any order at our discretion.

• Design Ownership: By submitting designs or artwork for custom embroidery, you confirm that you own or have the legal rights to use the design. Knox Embroidery Services is not responsible for verifying the intellectual property rights of designs provided by customers.
• Use of Designs: We reserve the right to use images of completed custom work in our marketing and portfolio, unless specifically requested otherwise by the customer.

• Production Time: Production time for custom embroidery orders typically ranges from [Insert Timeframe]. This may vary based on the complexity of the order or current workload. We will provide an estimated delivery date when your order is placed.
• Shipping: We ship orders using reputable carriers and will provide tracking information when available. Knox Embroidery Services is not responsible for shipping delays or errors caused by third-party carriers.
• Shipping Costs: Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise specified.

• Cancellations: Orders for custom embroidery may only be canceled within 24 hours of placing the order. After this period, work may have already begun, and cancellations may not be possible.
• Returns and Refunds: Due to the custom nature of our products, we do not accept returns or issue refunds on personalized items unless the product is defective or an error was made in production. In such cases, please contact us within [Insert Number] days of receiving your order, and we will work with you to resolve the issue.
• Non-Custom Items: For non-custom items, returns or exchanges may be accepted within [Insert Number] days of receipt, provided the item is unused and in its original condition.

Knox Embroidery Services is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. In no event shall our liability exceed the amount paid for the product or service in question.

Knox Embroidery Services will not be responsible for any delay or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, strikes, shipping delays, or acts of government.

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.

We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the new terms.